FAQ

Do we ship worldwide?

Yes we ship worldwide and have both standard and express post options. Free Shipping option is available for Australian Customers Only.

How long will it take for my products to arrive?

Standard post within Australia will take 1-6 days and Express Post 1-3 days. All orders are sent the same business day. However the exact time of arrival is up to Australia post and we cannot be held responsible for late deliveries. We do guarantee that your product will never get lost as we have tracking on all packages.

Where are your products made?

We stock labels from around the world and are all made in different places including UK, USA, Australia and Asia.

 

Do you accept returns?

Yes we do accept returns. Returns must be made within 7 days of purchase. Exchanges must happen within 14 day of purchase no exceptions. Buyer is responsible for the return postage costs. If the product is damaged then the cost of return shipping is covered by us. If it is a change of mind return then the customer is responsible for return shipping costs. However because of the nature of pre-order items, these are not able to be returned unless clearly faulty.

Shipping time when order a pre order item ?

Pre order item shipping time largely varies, you could receive them in a few days but also a few weeks. We normally give an estimated delivery time in the product description however these are only estimates. When you order a pre order item as well as other items, please know that your items will be sent together unless you qualify for free shipping for each product.  

Charities we support?

Money from every purchase goes to the child we sponsor as a company. With your order you will receive some information on who your purchase helps support.